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Projects Working for both public sector and industry institutions and agencies, over the period of 60 man-years, our team has developed individual modules, complete applications and solutions ranging from Business to Consumer (B2C) and Business to Business (B2B) e-commerce portals, to Business HelpDesk and various internet and intranet applications.

Business HelpDesk  Intervencije/zahtevke (2002) HelpDesk (2003) Bezbednost na radu (2003) eAgenda (2004) B2C  PC Kliker (2000) HP Kliker (2000) Tukano (2003) KupOn (2004) B2B  SEN Virt. Enterprise (2001) B2B EMarket (2002) Catalog Management (2002) Outdoor Advertising (2002) Tukano (2003) VeleKupOn (2005) MediaNet (2006) Mobile applications  IPS Media (2007) Other  JPGSZ Maribor (2001) Distribucija paketa (2002) Import-Export Studio (2003) eFina (2003) Exhibition Manager (2004) eKasica (2004) Trade® (2005) SMS Vote (2006)

Actions/requests An integrated helpdesk / bug tracking / project management / CRM application. Built for easy customization, which allows fast response to customer requirements. Base idea: recording various types of activities in the firm. These can have hierarchicals and causal links, and each can carry its own expenses and attached documents. Products can be linked to them as well as user-defined categories, attributes, etc. Access control follows the activity logic and its scope can be limited by, or inherited down, the activity hierarchy. Rich data model - allows recording of every step in problem solution and subsequent detailed analysis. This is enhanced by a messaging system which is seamlessly integrated into data structure and extended to support e-mail notification. The types of activity depend on customer requirements. Typical sets include: software management/bug tracking: request / bug report, workorder, task... management: project, meeting... general-purpose: message, news, knowledge base entry, forum entry... Additional, user-specific types can quickly be added. Currently we have four implementations, including standard helpdesk, project management, service and health care solutions. A host of supporting technologies: schedulable and triggerable user-defined rules, saved searches, treeview lists, browse dialogs etc.

Client: Talum, Brnik, Alarix, MC Group: HelpDesk Year: 2002 Technology: Microsoft Visual Studio (C#), SQL Server ili Oracle

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